Camp Hill

We are currently investigating this issue.

Service has been restored, and the Customer Management Portal (CMP) is operating normally. All affected services are available again, and system performance has returned to expected levels. Our team continues to closely monitor the environment to ensure ongoing stability and reliability.

We’re continuing our work to restore the remaining message data affected by this issue. We’ve made further progress across the recovery processes for messages, message edits, and shared files. Validation of the message-edit recovery process has identified additional adjustments needed before restoration proceeds, while preparation and validation for message recovery continue. We’ve also completed additional development work supporting shared-file restoration, including handling for shared channels.Custom retention processing has been re-enabled for affected active workspaces. We’ll continue to provide updates as restoration and validation progress.

Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

The issue has been identified and a fix is being implemented.