Investigating - The Web Policy feature "Protect bypass" which is designed to allow encrypted files to bypass blocking, is currently not functioning as intended. Our engineering team is actively working to resolve this issue. Jan 13, 2026 - 20:01 UTC
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KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at help@connectwise.com.
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Identified - A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented. Jan 08, 2026 - 22:52 UTC
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Investigating - We are observing call failures for a subset of Twilio El Salvador phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. Jan 13, 2026 - 13:36 PST
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[Umbrella and Secure Connect] - Web Police - "Protect bypass"
Cisco Umbrella
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